Goals

  • Describe the various elements of SAP Solution Manager Change Request Management
  • Configure the SAP standard process for the Change Request Management scenario
  • Outline how to customize the Change Request Management process according to your needs

Audience

  • Technical Consulting
  • System Administration

Prerequisites

Essential

  • SM100 – SAP Solution Manager – Configuration for Operations

Recommended

  • CR100 – CRM Customizing Fundamentals
  • ADM325 –Software Logistics for AS ABAP

Course based on software release

  • SAP Solution Manager 7.1 SP11

Content

  • Overview Change Request Management and Application Incident Management
  • Basic Setup Steps for Change Request Management
  • Master Data
  • Projects in Change Request Management
  • The Change Request Management Processes
  • Monitoring
  • Retrofit
  • Central CTS and CTS+ for Change Request Management
  • Customizing Change Request Management