Course announcements

  • Please note that this Online Knowledge Product (OKP) is now exclusively available with SAP Learning Hub.

Goals

  • Describe SAP Business Communications Management 7.0
  • Plan SAP Business Communications Management 7.0
  • Implement SAP Business Communications Management 7.0

Audience

  • Solution Consultant

Prerequisites

Essential

  • * The SAP BCM version 7 Learning Map is designed for qualified project participants. You require:
  • Basic Knowledge about networks (TCP/IP) and IT/Microsoft platforms (Windows, SQL)
  • Contact Center and Voice over IP Telephony knowledge is recommended
  • More than 12 months project experience
  • Upcoming participation in an SAP BCM 7 deployment project

Content

  • Infrastructure Guidelines
  • Installation Guide
  • Migration Guide
  • Functional Configuration
  • Maintenance /Troubleshooting