Goals

  • Participants will be able to explain the most important aspects of the integration process between SAP CRM, SAP IS-U and SAP BW, as well as the data model.
  • Participants will be familiar with the necessary Customizing settings for the integration of these systems and know how to execute them.

Audience

  • Project teams that are responsible for modeling business processes
  • Key users with technical aims
  • Administrators controlling data integration
  • Technical consultants

Prerequisites

Essential

  • IUT250 Customer Service
  • SAPCRM Overview of the SAP CRM solution
  • CR100 CRM Customizing Fundamentals

Recommended

  • CR600 CRM Marketing
  • CR400 CRM Interaction Center WinClient
  • BW310 BI – Enterprise Data Warehousing

Course based on software release

  • SAP ERP Central Component 6.0 Enhancement Package 6
  • CRM 7.02

Content

  • Process overview: involved objects (SAP CRM/SAP IS-U/SAP BW)
  • Process overview: utility contracts for residential customers, follow- up processes, and marketing for utilities
  • Middleware: general concepts
  • Middleware replication: integration of business partners and technical objects
  • Products in SAP CRM, master data templates in SAP IS-U
  • Replication of SAP CRM service contracts to SAP IS-U
  • Initial download
  • SAP IS-U contacts and SAP CRM activities
  • Settings regarding marketing campaigns
  • Processes in IC WebClient, KAM Portal for commercial and industrial customers