Goals

  • Explain the internal data processing of the CRM Middleware
  • Set up and monitor the connection between SAP CRM and SAP ERP
  • Monitor the flow of data within the CRM Middleware

Audience

  • Customers, consultants, administrators and project team members who are responsible for setting up, configuring and monitoring the CRM Middleware

Prerequisites

Essential

  • SAPCRM (Ãœberblick SAP Customer Relationship Management)

Recommended

  • CR100 (CRM Grundlagen Customizing)
  • Grundwissen über SAP Technologie (SAP Netweaver)

Course based on software release

  • SAP CRM 7.0 EHP3
  • SAP ERP Central Component 6.0 EHP7

Content

  • Introduction to the CRM architecture and CRM Middleware
  • Connecting an SAP back-end system to an SAP CRM system: – CRM Middleware / Administration Console – Messaging BDoc – Initial load / delta load / request load – Data flow, configuration and monitoring
  • Connecting an external system using the XIF adapter
  • Business Warehouse adapter