Goals

  • deal with the basic data and functions in the CRM Enterprise System.

Audience

  • Application Consultant
  • Project Manager
  • IT Support
  • Super / Key / Power User

Prerequisites

Essential

  • SAPCRM Overview of the SAP CRM solution Recommended
  • SCM600 Business Processes in Sales Order Management

Recommended

  • none

Course based on software release

  • SAP CRM 7.0 EHP2
  • SAP ERP Central Component 6.0 EHP6

Content

  • CRM basic data:
    • Account Management
    • Organizational model
    • Product master
    • Customizing settings for each object
  • CRM business transactions
    • Overview of generic functions in business transactions
    • Activity management
    • Customizing for these objects
  • Process control and determination
    • Partner determination
    • Actions
    • Overview of pricing in CRM
  • CRM Billing o Basics concepts of CRM middleware
  • Introduction to the CRM WebClient User Interface