Course announcements

  • In this e-Learning course you will learn how to implement SAP Hybris Cloud for Customer. You will learn how to effectively run an SAP Hybris Cloud for Customer project using SAP best practices.

Goals

  • This e-Learning course will prepare you to:
    • Run an SAP Hybris Cloud for Customer implementation project using SAP best practices
    • Create an organization structure enabling customers to use the solution to meet the needs of the business
    • Migrate data into the application and troubleshoot migration issues
    • Translate customer business needs to best practice business scenarios in SAP Hybris Cloud for Customer
    • Set up and configure the solution to manage business processes including sales, marketing, service and social
    • Describe the integration scenarios available with SAP Hybris Cloud for Customer
    • Use the administrative tool set to effectively manage the needs of the business
    • Adapt and extend the solution to meet customer-specific needs
    • Configure and use the mobile features of SAP Hybris Cloud for Customer
    • Demonstrate the reporting capabilities of the system

Audience

  • Application Consultant
  • Program/Project Manager
  • System Administrator
  • Key User

Prerequisites

Essential

  • CRM/SD domain knowledge

Recommended

  • SAP Hybris Cloud for Customer functional experience

Course based on software release

  • SAP Hybris Cloud for Customer

Content

  • Introduction to SAP Hybris Cloud for Customer
  • Working with SAP Hybris Cloud for Customer
  • Accounts and Contact Management
  • Product and Price Lists
  • Organization Structure
  • Territory Management
  • User and Role Management
  • Data Migration
  • Integration
  • Notification and Workflow
  • Personalization and Extensibility
  • Analytics Framework
  • Mobile
  • Solution Walkthrough and Test Plans
  • Preparing for Go-Live